Returns & Exchanges
At Pimoroni, we want to ensure you are completely satisfied with your electronics and DIY projects. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days of receipt.
Contact Support
Email our support team with your order number and a brief description of the issue or reason for the return to receive an RMA number.
Prepare Your Package
Carefully pack the items in their original anti-static bags and packaging to prevent damage during transit, ensuring all components are included.
Ship the Item
Affix the provided return label or address the package to our warehouse in Sheffield, ensuring you use a tracked shipping service for peace of mind.
Refund Processing
Once our technical team inspects the returned hardware, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing